Tuesday, April 16, 2013

A New Turn for Wildfire Promotions

Five years ago, we were a team of two, working out of our apartment and creating a way for businesses to run promotions on social media. Today we’re a team of hundreds, and we offer businesses a suite of products to help them manage all of their social media. It’s been a learning process for us.

We want to do all we can to poise our customers for success when they begin using Wildfire. So that we can better focus on doing that, we’ve decided that we’ll be retiring our Basic, Standard, and Premium promotions after June 30th. We’ll continue to offer promotions as part of our Social Marketing Suite. We understand that some of you will still want to run standalone promotions, so we’re glad to know that there are other companies dedicated to helping you do this. But we’ll be sad to see you go. Of course, we’d love for you to stay in the Wildfire and Google family, so if you want to learn more about the Wildfire Suite, then please give us a call at 888-274-0929.

For more specifics, here are answers to questions you might have about our transition:

Can I create a new Basic, Standard, or Premium promotion before June 30th?

Yes! If you already have an account with Wildfire, you can build, publish, and run promotions up until June 30th. Your campaign just needs to be complete before June 30th.

What if I have a campaign in progress now that ends before June 30th? Will it keep running?

Yes, your campaign will continue to run like normal.

What should I do about the lead data in my account?

All customers with promotions that are completed by June 30th will be able to access and export their lead data until July 31st. If you’ve run a Basic promotion, we’ll upgrade your account so that you can export your leads. If you don’t know how to export your leads, you can check it out here.

Can I sign up for a new Wildfire account in Promotions? Can I invite someone to join my account?

While you won’t be able to create a new account in Promotions, you’re welcome to continue using your existing account to build promotions until June 30th. You can also invite other members to your account until June 30th.

Who should I talk to if I want to learn about the Wildfire platform?

If you’re interested in learning about the Wildfire Social Marketing Suite, please give our sales team a call at 888-274-0929 or visit our website at www.wildfireapp.com.

Can I keep my same Wildfire account if I decide to start using the Wildfire Suite?

Yes, you can keep your existing account if you’d like to start using the Suite. Just mention that you’d like to do so when you speak with a member of our sales team.

What if I’m an existing Suite client? Will I still be able to run promotions?

Absolutely. Promotions will still be available as part of your subscription.

To those of you who were among our first customers using Promotion Builder, we want to say thank you so much for believing in us and helping us get to where we are today. We hope you choose to continue to work with us in the future.

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